Withdrawals can be made to local bank accounts and supported e-wallets. We evaluate each request to ensure compliance with anti-fraud and regulatory standards. Processing times vary: e-wallets are often faster while bank transfers can take up to a few business days depending on the recipient bank.
We do not permit withdrawals to accounts that do not match the registered account holder. This policy protects both the player and the platform from unauthorized payouts. Plan your withdrawals with verification status in mind to avoid unnecessary delays.
| Method | Processing Time | Notes |
|---|---|---|
| Bank transfer | 1-3 business days | Requires verified bank details |
| E-wallet | Within 24 hours | Faster payouts for verified wallets |
| Card refunds | 1-5 business days | Subject to card issuer processing |
Verify your account to ensure faster withdrawal processing and clear payout tracking.
Verification may be required for certain withdrawals or higher amounts to comply with regulations and to protect accounts. We request documentation such as proof of identity and proof of address depending on the withdrawal amount and payment method. Verified accounts experience fewer delays and higher withdrawal limits.
Daily and monthly withdrawal limits may apply depending on account status and jurisdiction. Check the account limits page for your current thresholds and contact support to discuss limit increases where permitted and supported by verification.
Once a withdrawal is processed, you will receive confirmation through your account and registered contact method. If a withdrawal is delayed, review the transaction history and contact support with the transaction reference for a quick investigation. We keep you informed at every step to maintain transparency.
Our support team can assist with payout status, documentation queries, and corrective steps if any details require updating. We aim to resolve payout queries efficiently to maintain a positive player experience.
Pending withdrawals are often under verification or awaiting processing by the payment provider. Check your account notifications and ensure required documents are submitted.
In most cases withdrawal details cannot be changed once processed. Contact support immediately if you need to correct information before the payout is executed.
We disclose applicable withdrawal fees during the request. Some fees may be applied by external payment providers or banks.
